When placing your order, please ensure you give the correct contact information as incorrect details will delay processing your order. Although we are happy to deliver goods to an alternative address (eg. your place of employment), your billing name and billing address must match that of the credit/debit card used for payment. If details don't match, then further checks are carried out to protect both our customers and ourselves from possible fraudulent transactions. Orders are only despatched once they have passed our security checks.
Once you have placed your order and completed the checkout process a confirmation e-mail is automatically sent to you. Please check your incoming e-mails for this. Please check that this email hasn't been accidentally filtered as spam by your email filter as it may be sitting in your spam folder. If after a short time you haven't received your order confirmation please e-mail us and we can confirm whether your order has been received.
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